fREQUENTY ASKED QUESTIONS

  • We proudly serve premium grass-fed, grain-finished Angus Beef from Creekstone Farms. Additionally, we source antibiotic-free, vegetarian-fed chicken from Nature's Sensation.

  • For two reasons, really. One, we use fresh, high quality ingredients to create delicious, made-to-order burgers. Because we use the highest quality ingredients and take zero shortcuts while preparing our products, there is a higher price for them. We obsess over every detail that goes into making one of our burgers, so we hope that you enjoy them.

    Two, we pay more than our competitors, invest heavily in training programs and make time for the “little things that matter,” like six and twelve month ‘raise reviews’ with 100% of our staff, special team outings, and referral bonuses when current team members recruit friends to join our team.

    Looking for a new gig? Apply here!

  • We got in this business because we believed that there was a product and experience missing from the market. At Big Buns, we make everything to order because made-to-order food products taste the best. We also believe in taking the extra time needed to offer each guest a great ordering experience. For some that might be a simple smile, while for others it might be a personal recommendation for a delicious burger and beer pairing. We'd like to think we're offering something a lot of people enjoy — thus, the line.

  • Our house bun is Brioche, but you may substitute it with a non-gluten bun or enjoy one of our burger bowls. Additionally, we cook our fries in a designated gluten-free fryer. We offer a house-made veggie burger that is vegetarian, vegan and gluten free.

    A list of our ingredients organized by dairy, gluten, nut and seafood/shellfish allergies can be found below.

    DAIRY » Anniversary Burger Grain Mustard Aioli (buttermilk, milk), Anniversary Burger Onions (butter), Beet Sprouts & Harmony Pecans (butter), Brioche Bun (egg), Buttermilk Herb Ranch (buttermilk, sour cream), Cheeses (milk), Chipotle Aioli (buttermilk, milk), Fried Egg (egg), Shakes (all), Hollaback Bowl Parmesan Caesar Dressing (parmesan cheese), Horseradish Bourbon Burger Horseradish Cream Sauce (sour cream), Horseradish Bourbon Burger Mushrooms + Onions (butter), Southwest Smoke Show Chipotle Aioli and Cilantro Lime Vinaigrette (buttermilk, milk)

    GLUTEN » Beer (wheat), Beet Sprouts & Harmony (barley), Brioche Bun (wheat), Cookie Butter Shake (wheat flour), Fricken’ Good Fried Chicken (fry breading), Horseradish Bourbon Burger Mushrooms + Onions (bourbon), Oreo Cookie Shake (oreo cookies), Peppercorn Steakhouse Burger Fried Onion Straws (fry breading), Shirlington Hot Fried Chicken (fry breading)

    NUT » Beet Sprouts & Harmony (pecans), Hollaback Bowl (almonds), Nutella Shake (hazelnuts), Peanut Butter Cup Shake (peanuts)

    SEAFOOD + SHELLFISH » Hollaback Bowl Parmesan Caesar Dressing (anchovies)

  • Our Designer Burgers are inspired, chef-designed products that take several weeks to develop. Every ingredient is carefully selected, sourced and prepared to serve a specific purpose when it comes to each burgers' flavor profile. Since we cannot guarantee that an ingredient from one burger will play nicely with another burger, we ask our guests to refrain from modifications or additions.

    Additionally, our team has developed nearly one-hundred crave-worthy burgers over the past eleven years and we like to feature a dozen or so of them on our menu at any given moment in time. Our goal is to rotate our burgers each month so there is always something new and exciting to try. For this reason, we ask our guests to refrain from substitutions because while we might have an ingredient in-house during your first visit, we can't guarantee that it will be in-house on your next visit.

  • While our team sure does appreciate a good tip, we appreciate all of our guests the same with no tip at all — so tipping is totally optional at our restaurants. One-hundred percent of all tips earned at the main ordering counter, in the dining room, or on the patio are shared equally with each team member regardless of whether or not they work in the front or back of house.

  • We do! Simply head on over to bigbunscatering.com to check out our catering program.

  • We do not accept phone-in carryout orders. To ensure order accuracy and out of fairness to our guests visiting us in person at our restaurants, all carryout orders can be placed through our online ordering system.

  • Online and mobile ordering technology is changing the way we do business. During a busy shift we typically have the same number of customers ordering carryout and delivery online as we do ordering at our restaurants. Sometimes these online orders come in over time and sometimes they come in all at once. When they come in all it once, it creates a bottleneck in our kitchen, which negatively impacts our ability to make our products accurately and timely. By limiting the number of modifications and special requests online, we are able to reduce mistakes and/or extended wait times. We also request that our guests refrain from typing special order request memos when they place an online order. This is because English is a second language for many of our team members and typed special order request memos can be challenging to understand.

  • When our online ordering is taken offline, it means that we have reached capacity at the restaurant and our kitchen simply can’t handle any additional orders at that time. The moment our kitchen is able to serve more guests, online ordering will become available again.

  • Big Buns is a casual, first-come, first-served restaurant where guests order at a counter and their food is brought to them at an assigned table. For this reason, we do not accept reservations and generally don’t recommend our restaurant for large groups of seven people or more because we cannot guarantee that we will have available seating.

  • The Impossible Burger is a plant-based patty that cooks, smells and tastes like meat from cows (it even bleeds and sizzles when it cooks). It's made with wheat protein, potato protein, coconut oil and an ingredient called heme (an iron-containing compound that's abundant in animal muscle that mimics meat flavor).

  • There are three scenarios when guests are ineligible to earn Big Buns loyalty points:

    • Orders that are using a discount marketing promo code

    • Orders that are redeeming Buns Points for an item or discount

    • Order that don’t exceed ten dollars (tax and tip are not included)

    Looking for your Buns Points balance? Click here.

  • Sure thing! Simply enter your card number in the indicated field here.

  • Please give us a shout!